Support

Need help with Aurora Control by Agata Hexe? We’re here for you.

Contact Us

• Email: [email protected]
• Response time: within 24 hours on business days

Troubleshooting

Before contacting support, please try these steps:

1. Make sure you are running macOS 14.0 (Sonoma) or later
2. Update Aurora Control to the latest version — check Aurora Control > Check for Updates in the menu bar
3. For the Storage module: ensure Full Disk Access is granted in System Settings > Privacy & Security
4. For the Network module: no special permissions are needed, but a firewall or VPN may affect results
5. For the Privacy module: Aurora Control reads the TCC database which requires Full Disk Access
6. If the trial has not started, check your internet connection — trial activation requires a one-time server call
7. If your license is not recognized after purchase, use Activate License Key with the email and key from your purchase confirmation
8. If your license shows as active on another device, use Activate License Key to transfer it to this Mac
9. Try quitting and reopening Aurora Control
10. If the issue persists, send a support report from Settings > Report Issue inside the app

System Requirements

Please include the following when contacting support:

• App version
• Device model
• Operating system version
• Description of the issue